Política de envío

Shipping Policy

Store: LULA
Legal Entity: Abidin Aydin OZDOGAN
Location: Turkey

This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase from LULA.

---

Shipping Destinations

LULA currently ships to the following regions:

• European Union (EU)
• Norway
• Switzerland
• United States

We do not currently ship to the United Kingdom or other regions.

Shipping Fees

Shipping fees are calculated at checkout.

---

Order Processing Time

Orders are typically processed within 3–4 business days.

Orders placed after 17:00 (5 PM) are processed on the next business day.

During peak periods, promotional events, or holidays, processing times may be longer.

---

Delivery Times

Live (In-Stock) Items

• Delivered within up to 12 business days after dispatch.

Pre-Order Items

• Estimated delivery time: approximately 3 weeks.
• This timeframe includes production and shipping.

Pre-order timelines may be affected by high order volume or production circumstances outside our control. LULA works with third-party manufacturing partners and cannot guarantee production timelines if delays occur at the factory level.

Orders Containing Pre-Order and Live Items

If your order contains both:

• Live items will be shipped immediately
• Pre-order items will be shipped separately once production is completed

Some orders may also arrive in multiple packages depending on logistics and warehouse handling.

---

Shipping Carriers

Orders may be shipped using various international shipping carriers depending on destination, availability, and logistics partners. Carrier selection may vary per order.

---

Tracking Information

Once your order has shipped, you will receive:

• A shipping confirmation email
• A tracking number

Tracking information allows you to monitor the shipment progress.

---

Duties, Taxes, and Import Charges

LULA attempts to cover applicable taxes where possible.

However:

• Orders above €150 may be subject to import duties or taxes depending on the destination country.
• These charges are determined by the destination country’s customs authorities and are the responsibility of the customer.

If you receive a customs notice or need assistance, please contact:

contact@lula-activewear.com

---

Shipping Delays

Shipping times are estimates and may be affected by factors outside our control, including:

• Customs processing
• Carrier delays
• Weather conditions
• Holiday periods
• High shipping volumes
• Logistical disruptions

LULA cannot guarantee delivery times once a shipment has been handed over to the carrier.

---

Lost Packages

If a package is lost in transit and cannot be located within 30 days from the order date, LULA will issue a full refund for the order.

---

Delivered but Not Received

If tracking indicates that a package has been delivered but you have not received it:

1. We will initiate an investigation with the shipping carrier.
2. If the investigation confirms non-receipt, LULA will issue a gift card for the order value.

---

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

• LULA will attempt to update the address if possible.
• If the shipment cannot be redirected, the package will need to be returned to our warehouse.

Once the returned package is received, we will issue a gift card for the order value.

---

Refused Deliveries

If a delivery is refused:

• The package must first return to our warehouse.
• Once received, we will issue either:
  • a refund, or
  • a gift card, depending on the situation.

---

Holiday Shipping

During holidays and peak seasons, shipping and processing times may be longer than usual due to increased order volume and courier capacity limitations.

---

Force Majeure

LULA shall not be held responsible for delays or failure to deliver orders due to events beyond reasonable control, including but not limited to:

• natural disasters
• strikes
• transportation disruptions
• customs delays
• government actions
• supply chain disruptions
• manufacturing interruptions
• pandemics or similar global events

In such circumstances, delivery timelines may be extended.

---

Contact

For shipping questions or assistance, please contact:

Email: contact@lula-activewear.com